Issues with the Video widget - some videos are displaying an error

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

Multiple users have reported this issue, and we are able to replicate it.

Our development team is working on an urgent fix.

Our apologies for the inconvenience caused.

Note: This only affects the videos; content of the courses and platform access are not affected.

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Began at:

Affected components
  • OpenLearning Platform
    • OpenLearning - Global (incl. Australia and Malaysia)
    • OpenLearning - India
    • OpenLearning - United States
    • Mobile Application
    • OpenLearning APIs