Error "Resource 'portal' at name of portal not found" when inviting team members or learners

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

We've confirmed there is a problem, we're working to resolve it.

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Investigating

We have received multiple reports and are investigating an issue with OpenLearning manage team and learner invites via the Institution Settings, suggesting that it is currently not working as expected with an error message "Resource 'portal' at name of portal not found" The support and development teams have been notified and we are working to resolve this as soon as possible with high priority. We apologise for the inconvenience caused.

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Began at:

Affected components
  • OpenLearning Platform
    • OpenLearning - Global (incl. Australia and Malaysia)
    • OpenLearning - India
    • OpenLearning - United States
    • Mobile Application
    • OpenLearning APIs