Platform Email Delivery Issue

Resolved
Resolved

The issue has been resolved. Thank you so much for your patience. If you encounter any other issues or require further assistance, please feel free to reach out to our Customer Success team at support@openlearning.com

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Recovering

We sincerely apologize for the recurrence of this issue. The core problem has been resolved, and we are closely monitoring the recovery process. Thank you in advance for your patience. If you need assistance in the meantime, please don't hesitate to contact our Customer Success team at support@openlearning.com.

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Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

We are currently encountering issues with our email delivery system, which is affecting password reset emails, invitations and other notification emails sent from the platform. Our development team has identified the root cause and is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time. If you need assistance in the meantime, please don't hesitate to contact our Customer Success team at support@openlearning.com.

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Began at:

Affected components
  • OpenLearning Platform
    • OpenLearning - Global (incl. Australia and Malaysia)
    • OpenLearning - India
    • OpenLearning - United States
    • Mobile Application
    • OpenLearning APIs
  • OpenLearning Support Community