Temporary Issue with PDF Certificate Generation

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We’ve identified a temporary issue affecting the issuance of PDF certificates on OpenLearning which prevented successful generation of certificates for some learners.

This has now been resolved, and we’re currently running a migration to re-generate the affected certificates. A total of 958 certificates are being processed, and we expect this to complete within approximately 30 minutes.

Thank you for your patience, and we'll update the status once the process is complete.

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Began at:

Affected components
  • OpenLearning Platform
    • OpenLearning - Global (incl. Australia and Malaysia)
    • OpenLearning - India
    • OpenLearning - United States
    • Mobile Application
    • OpenLearning APIs