Certificate issuance by passing score is not automatically issued upon release

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've fixed the core issue, and are waiting for things to recover.

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Investigating

We have identified an issue where certificates are not automatically issued when the passing score is set as the issuance criteria. Our team is actively working on a fix and will provide updates as soon as they are available. Thank you for your patience.

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Began at:

Affected components
  • OpenLearning Platform
    • OpenLearning - Global (incl. Australia and Malaysia)
    • OpenLearning - India
    • OpenLearning - United States
    • Mobile Application
    • OpenLearning APIs