Resolved

OpenLearning services have been restored.

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Recovering

While Microsoft is undergoing the datacenter recovery process, we have also started restoring OpenLearning services in another availability region.

As soon as the issue is resolved, we will update you.

Your patience is much appreciated.

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Identified

Dear clients,

We are currently experiencing some issues due to an unplanned Microsoft Azure outage affecting Australian servers.

A power surge at a major data centre caused cooling to fail, with the rising temperatures causing the shutdown of multiple Azure services: https://azure.status.microsoft/en-au/status

As soon as the issue is resolved, we will update you.

Your patience is much appreciated.

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Began at:

Affected components
  • OpenLearning Platform
    • OpenLearning - Global (incl. Australia and Malaysia)
    • OpenLearning - India
    • OpenLearning - United States
    • Mobile Application
    • OpenLearning APIs